Roles & Responsibilities:
- Calling existing and potential customers to persuade them to purchase company products and services.
- Accurately recording details of customers’ contract details.
- Generating promising leads for the outside sales team to pursue.
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
Description
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
- Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.
- Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
- Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
